Account management

My profile won’t update, even though I’ve submitted changes

It’s almost always browser cache. NameDrop saves the change instantly; your browser is just showing the old version.

Two fixes:

1. Hard-refresh the page (Cmd/Ctrl + Shift + R). Note: clicking your NameDrop link again does not refresh — you need an actual page reload.

   

2. Try a different browser or device to confirm the change landed server-side.

How do I delete my account?

We’re sorry to see you go — please let us know if there’s something specific we could fix instead.

To delete:

1. Log in to your NameDrop Dashboard.
2. On the profile tab in the bottom-left corner, click the ⋮ (three dots).
3. Click Settings.
4. In the Delete Your Account section, fill in the details and click Submit.

I left my company — can I keep my NameDrop account?

It depends on the email your account is under:

• Account under your work email: contact support to migrate it to a personal address before your access to the work email ends — self-serve email change is currently disabled.
• Already lost work-email access: you may need to create a new account under your personal email. Contact support if you have a profile link you want to preserve.

I already have a personal NameDrop account — can I switch to my organization’s account?

Two paths:

• If your personal account is already under your corporate email, you can likely use it as-is under your organization’s tenant — no migration needed. The org admin can add you via the Admin dashboard.
• If your personal account is under a different email, you’ll need to delete the personal account and re-register using your work email.

Contact support if you want help preserving content during the switch.

How do I fix the email address on my account?

If you mistyped your email during signup and can’t recover it:

1. Open a support ticket.
2. Include both the current (wrong) email and the correct one.
3. Briefly explain the reason for the change.

NameDrop’s support team will update the email server-side.

How do I disconnect a linked email from my account?

If you linked a secondary email to your NameDrop account and want to remove it — for example after leaving a job — you can do that yourself from Hellō Wallet at wallet.hello.coop. See the step-by-step walkthrough: Disconnect a linked email.

I want to change my email — how do I do it?

Self-serve email change is currently disabled. To change your email:

1. Open a support ticket or email hello@namedrop.io.
2. Include the current and new email address and the reason for the change.
3. Support may ask you to send an email from the new address as identity verification before applying the change.